Here’s the updated delivery and return policy for Echo Home Furniture:
Delivery and Return Policy
At Echo Home Furniture, we are committed to delivering your custom-made furniture with the utmost care and ensuring a smooth experience from order to delivery.
Delivery Timeframe
We aim to deliver your furniture within 7 to 14 working days from the date of your order. Please note that this timeframe may vary depending on the complexity of your order and your location.
Delivery Fees
- Cape Town Deliveries: A standard delivery fee of R250 applies.
- Free Delivery: Orders over R3000 qualify for free delivery within Cape Town.
If you are outside of Cape Town, please contact our customer service team for a personalized delivery quote.
Tracking and Notifications
Once your order is ready for delivery, you will receive an email or SMS notification with the estimated delivery date. You can also track the status of your delivery through our website at www.echohome.co.za.
Delivery Terms
Our delivery team will contact you to arrange a suitable time for delivery. Please ensure that someone is available to receive and inspect the items upon arrival. If there are any issues with the delivery, kindly notify us within 24 hours.
Return Policy
We offer a 30-day return policy for all our products. If your furniture arrives damaged, please contact us immediately to arrange a return or exchange. We will provide a 100% refund for any items that are returned due to damage.
Contact Us
For any delivery or return-related inquiries, please reach out to us at info@echohome.co.za or call us at [your phone number].
Thank you for choosing Echo Home Furniture for your custom furniture needs.